Purchase of goods – rules of sale in the DiscCity.eu online store
1.1. Seller – "Registrų centras" of the Republic of Lithuania, a private legal entity registered in the Vilnius branch of the Register of Legal Entities MB "Diskų miestas", legal entity code 303368003, registered office address Kviečių str. 4-35, LT-08438 Vilnius, correspondence address Kalvarijų str. 77-14, LT-09318, Vilnius.
1.2.DiscCity.eu – online store located at https://DiscCity.eu.
1.3. Buyer – 1) able natural person, i.e. a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between fourteen and eighteen years of age who has the consent of his parents or guardians, except in cases where he is emancipated; 3) legal entity; 4) duly authorized representatives of all the above-mentioned persons.
1.4.Šalys – Buyer and Seller together.
1.5. Seller partner – legal entity: 1) selling goods or providing services on DiscCity.eu, as well as the legal entity used to fulfill the Buyer's order; 2) with which joint actions or projects are carried out on DiscCity.eu, the legal entity's web pages or in any media where the action or project of DiscCity.eu and the legal entity will be covered or published.
1.6. Personal data – any information relating to a natural person – a data subject whose identity is known or can be determined directly or indirectly using such data as a personal code, one or more characteristics of a physical, physiological, psychological, economic, cultural or social nature characteristic of a person.
1.7. Rules – šios “Purchasing goods – the rules of sale in the DiscCity.eu electronic store.
1.8.Account – The result of the buyer's registration on DiscCity.eu, which creates an account that protects his personal data and order history.
1.9. Goods pick-up points – The pick-up points belonging to the seller are located at the following addresses: Kalvariju st. 77-14, 09318 Vilnius, Lithuania.
2.1. The buyer approves the Rules after familiarizing himself with them and ticking the box next to the statement “ and I agree with the rules of sales in the DiscCity.eu electronic store. The Rules approved in this way are a binding legal document for all parties, which determine the rights and obligations of the Buyer and the Seller, the terms of purchasing and paying for goods, the procedure for the delivery and return of goods, the responsibilities of parties and others related to the purchase of goods – conditions related to the sale of DiscCity.eu.
2.2. Only Buyers, as defined in Clause 1.3 of the Rules, have the right to buy DiscCity.eu. By approving the Rules, the buyer confirms that he has the right to buy goods on DiscCity.eu.
2.3.Išif necessary or in the presence of circumstances provided for in the legal acts of the Republic of Lithuania, the Seller has the right to change, amend or supplement the Rules. Buyers will be informed about this when logging in to DiscCity.eu or when purchasing goods for the first time after the entry into force of the new version of the Rules. In order to ensure that the Buyers are familiar with any changes to the Rules, a link to the new version of the Rules will be sent to the electronic mail addresses indicated by the Buyers to the Seller. The new version of the Rules enters into force after its publication on DiscCity.eu.
2.4. If the Seller has the right or obligation to provide the Buyer with information or documents by electronic mail, in all cases the Buyer is responsible for providing the Seller with a functioning electronic mail address belonging to the Buyer.
Ordering goods, purchasing – moment of creation of sales legal relationship
3.1. The buyer can order goods on DiscCity.eu by choosing one iš š ways:
3.1.1. by registering online at DiscCity.eu (by entering your registration name and password); 3.1.2. online without registering at DiscCity.eu; 3.1.3. At the pick-up points.
3.2. The buyer, when ordering goods in one iš 3.1.1 of the Rules – of the methods indicated in points 3.1.2, in the relevant information fields provided by the Seller, the necessary personal data for the proper fulfillment of the goods order must be indicated.
3.3. When the Buyer, after selecting the goods or services to be purchased and forming the goods basket, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it is considered that a purchase has occurred between the Seller and the Buyer. sales legal relationship and concluded purchase – selling agreement. The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail address specified by the Buyer.
3.4.Each order of the Buyer is stored in the DiscCity.eu database.
4.1. The buyer has the right to buy goods and order services in accordance with the procedure established by the Rules of DiscCity.eu. After ordering goods offered by the Seller's partners, marked with the sign "Partner's product", or services provided by the Seller's partners, the Buyer may be subject to the terms and conditions of the provision of goods or services set by the Seller's partners.
4.2. The buyer has the right to refuse the order according to the procedure established by the Rules.
4.3. The buyer has the right to withdraw from the contract according to the procedure established by the Rules.
4.4. The buyer has the right to exchange or return the purchased goods in accordance with the procedure established by the Rules.
4.5. The buyer has other rights established in the Rules and legal acts of the Republic of Lithuania.
5.1. When using DiscCity.eu, the buyer must fulfill his obligations, comply with the Rules, other conditions clearly specified by DiscCity.eu, and not violate the laws of the Republic of Lithuania.
5.2. The buyer must pay for the ordered goods or services and accept them according to the procedure established by the Rules. After choosing to collect the goods at the Goods collection point, the Buyer must collect them at the selected Goods collection point within the terms specified in the Rules.
6.1. The seller has the right to change, suspend or terminate the operation of certain functions of DiscCity.eu or part of them, as well as to change the iš teaching of elements on DiscCity.eu.
6.2. The seller has the right to suspend or terminate the operation of DiscCity.eu. In this case, all accepted and confirmed Buyers' orders are completed, and new orders are not accepted.
6.3. The seller has the right to change the scope or method of provision of services provided by DiscCity.eu, to suspend or terminate the provision of services or part of them, to charge for services or part of services.
6.4. If the Buyer tries to harm the stability, security of DiscCity.eu work or fails to fulfill his obligations, the Seller has the right to limit or suspend the Buyer's ability to use DiscCity.eu immediately and without išprior warning or in exceptional cases to cancel the Buyer's Account.
6.5. The seller has the right to iš without notifying the Buyer in advance to cancel his order, if the Buyer, having chosen the payment method provided for in clause 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.
6.6. When the Buyer chooses the payment method provided for in Clause 8.2.1 of the Rules, the Seller, in the event of uncertainty regarding the information provided in the order, has the right to contact the Buyer using the details specified in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The seller has the right to iš without notifying the Buyer in advance to cancel his order, i) if the Seller fails to contact the Buyer within 2 (two) business days after placing the order, or ii) if the Buyer does not provide the Seller with the requested information within the deadline specified by the Seller, or iii) if the Buyer does not provide the Seller with consent to his personal data for checking.
6.7. The seller has other rights established in the Rules, other DiscCity.eu documents and the legal acts of the Republic of Lithuania.
7.1. The Seller undertakes to enable the Buyer to use the services provided by DiscCity.eu under the conditions set out in the Rules and other DiscCity.eu documents.
7.2. The Seller undertakes to clearly and comprehensibly provide DiscCity.eu with the information stipulated in Article 6.2287 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the Buyer's privacy. Personal data of the buyer shall be processed only in accordance with the rules and legal acts of the Republic of Lithuania.
7.4. Before placing the order, inform the Buyer about the suspension or termination of the functions of DiscCity.eu necessary for the fulfillment of the order, as well as Rule 6.2 – Changes specified in clauses 6.3. Providing information to DiscCity.eu is considered appropriate notification.
7.5. Under the conditions stipulated in the rules, the Seller undertakes to deliver the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. If the Seller cannot deliver the ordered product to the Buyer due to important circumstances, he undertakes to offer the Buyer an analogous product or, as far as possible, a product that is more similar in its characteristics. If the Buyer refuses to accept the product, which was offered as an analogue or a comparison, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if prepayment was made, and in all cases to cancel the order.
7.7. The Seller, not agreeing to the Buyer's requirements, must, no later than within 10 (dešimt) calendar days from the date of receipt of the Buyer's application, unless the legal acts of the Republic of Lithuania and the European Union stipulate otherwise, provide the user with a fully motivated writtenš ytic answer.
7.8. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
Product prices, payment procedure and terms
8.1. The prices of goods are indicated in euros with all taxes due to the seller.
8.2. The Buyer can pay for the ordered goods in one iš š ways:
8.2.1. in cash at the pick-up point;
8.2.2. by bank transfer;
8.3. By approving the Rules, the buyer agrees that the purchase documents – the invoices, which are also the warranty vouchers for the goods, would be presented to him together with the ordered goods. The invoices indicate the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
8.4. The price of the goods cannot change after the Seller has confirmed the order, except in cases where: the price of the goods has changed, due to a technical error in the information systems or other objective reasons beyond the control of the Seller. If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may cancel the order by informing the Seller about this within 2 (two) working days. After canceling the order in accordance with the procedure provided in this point, the Buyer will be refunded all the amounts he paid.
Delivery of goods
9.1. When ordering goods, the Buyer can choose one iš methods of presentation of goods, named in Rules 9.2 – in clauses 9.3. Terms of delivery of goods and prices are provided at https://disccity.eu/lt/content/3-terms-and-conditions-of-use.
9.2. If the Buyer chooses home delivery service during the order:
9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The buyer undertakes to accept the goods himself. When accepting goods, it is necessary to present a valid personal identification document (identity card, passport or new model driver's license). If the Buyer cannot accept the goods himself, and the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims against the Seller regarding the delivery of the goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.2.4. The charge for the home delivery service does not include the delivery of the ordered goods – The buyer can order this service additionally.
9.3. The buyer can pick up the goods free of charge in one iš Goods pick-up points. If the Buyer chooses što method:
during the order placement
9.4.1. The ordered goods must be collected no later than within 3 (three) working days after the Seller informed the Buyer by electronic message that the goods can be collected.
9.4.2. The goods can only be collected by the person who placed the order or the person indicated at the time of placing the order. When picking up the goods, it is necessary to have with you and present to the Seller's employee a valid identity document (identity card, passport or new model driver's license).
9.5. The Seller provides the goods to the Buyer in accordance with the terms specified in the product descriptions. Šie terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the goods ordered by him. By approving these Rules, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions. If the Seller does not deliver the goods within the additional term, the Buyer may use the right established in Clause 11.1 of the Rules – refuse to purchase goods or services – of the sales contract.
9.6. The Seller is released from responsibility for the violation of the deadlines for the delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or due to circumstances beyond the control of the Buyer.
9.7. During the delivery of the goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the shipment and the item(s) and sign the delivery of the shipment – acceptance document. The buyer signs the transfer of the shipment – in the acceptance document, it is considered that the goods have been handed over in a suitable condition, there are no damages, the basis of which cannot be attributed to a factory defect, and there are no discrepancies in the product(s) assembly (such as can be determined during an external inspection of the goods). After noticing that the packaging of the delivered product is damaged (crumpled, leafed or otherwise damaged), the product(s) is damaged and/or the product(s) is not properly assembled, the Buyer must note this goods transfer – in the acceptance document and, in the presence of the Seller or his representative, search for a free-form shipment and/or product(s) violation/inconsistency document. If the Buyer does not take any action, the Seller is released from liability for damage to the goods, when the basis for the occurrence of such damage is not a manufacturing defect, and due to discrepancies in the product package only if these discrepancies can be determined during the external inspection of the goods.
9.8. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
9.9. If based on Rule 9.2 – According to clauses 9.4, if the Buyer does not pick up the goods within the specified period or if they fail to be delivered to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer regarding another time and/or method of delivery of the goods. If the Buyer still does not pick up the goods or fails to deliver them, such goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, after deducting the bank fees charged to the Seller for delayed bank transfers, the goods delivery fee, if applicable.
9.10. If based on Rule 9.2 – According to clauses 9.3, if the Buyer does not pick up the goods within the specified period or fails to deliver them to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller and the order is cancelled.
Warranty of the quality of the goods and expiration date
10.1. The characteristics of each product sold by DiscCity.eu are specified in the product description attached to each product.
10.2. The goods offered by the seller for purchase are of suitable quality, i.e. the characteristics of the goods correspond to the description of the goods. The product complies with the consumer sales contract if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product that the Seller provided as an example or model when promoting that product on DiscCity.eu;
10.2.2. the product is suitable for the purpose for which products of this type are normally used;
10.2.3. the product complies with the quality indicators that are generally typical of products of the same type and which the Buyer can reasonably expect based on the nature of the product and the publicly announced claims of the product manufacturer, its representative or the seller, including advertising and labeling of items , due to the specific properties of the item.
10.3. The seller is not responsible for the fact that the size, shape, color or other parameters of the goods on DiscCity.eu may not correspond to the real size, shape, color or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons. The buyer is recommended to read the product description.
10.4. The seller provides a quality guarantee valid for a certain period of time for different types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods or together with the goods invoice, which corresponds to the guarantee sheet.
10.5. The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established by legal acts after purchasing a product or service of inappropriate quality.
10.6. The seller does not provide warranty maintenance services for goods:
10.6.1. if the center (s) providing warranty service is outside the Republic of Lithuania, the Seller organizes the shipment of the Goods to such center (s);
10.6.2. if the center(s) providing warranty service is located in the Republic of Lithuania, the Buyer is directed to such center(s).
10.7. The information on the media is not covered by the warranty. Išexpenses for data loss or restoration are not covered.
10.8. In cases where, based on legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
The right to withdraw from the sales contract, the procedure for returning and exchanging goods
11.1. The right to withdraw from the sales contract
11.1.1. The buyer has the right to withdraw from the contract of sale of goods without giving a reason within 14 (fourteen) days by notifying the seller. š This right cannot be used by the Buyer after concluding a single iš of the contracts mentioned in Article 6.22810, Part 2 of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer notified the Seller about the cancellation of the sales contract in one iš in two ways: by filling out a sample form for contract refusal [https://www.e-tar.lt/portal/lt/legalAct/dad7f330d05511e3a8ded1a0f5aff0a9 ] or by submitting a clear request, which describes his decision to refuse the contract. The contract cancellation notice is sent by e-mail. to info@DiscCity.eu After receiving the Buyer's message, the Seller immediately sends a confirmation of the receipt of the message.
11.1.3. The period of 14 (fourteen) days provided for to exercise the right to withdraw from the sales contract is calculated as follows: a. when a purchase & sale contract is concluded, – from the day the Buyer or the person designated by him, excluding the carrier, receives the ordered product; b. if the Buyer ordered more than one item in one order and the items are delivered separately, – from the day on which the Buyer or the person designated by him, excluding the carrier, receives the last product; c. if the product is delivered in different lots or parts, – from the day on which the Buyer or a person designated by him, excluding the carrier, receives the last lot or part; d. if a contract is concluded for the regular delivery of goods within a specified period, – from the day on which the Buyer or the person designated by him, excluding the carrier, receives the first product.
11.1.4. If the Buyer refused the purchase – of the sales contract before the goods have been delivered to him, the Seller formalizes such refusal by the Buyer as a rejection of the order and accordingly informs the Buyer about it at the e-mail address specified by him.
11.1.5. If the Buyer refused the purchase – of the sales contract after paying for the product, but before the product has been delivered to him, if the Buyer demands a refund, the Seller undertakes to return the entire amount paid after deducting the expenses incurred by the Seller in collecting and returning the money.
11.1.6. If the Buyer refused the purchase – of the sales contract after the goods have already been delivered, or he has collected them, the provisions of Clause 11.6 of the Rules apply.
11.2. The seller applies an additional money-back guarantee
11.2.1.After 14 (fourteen), but before 15 (fifteen) days have passed from the day of delivery or pick-up of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller to the Buyer, if all returned goods are with authentic labels. , protective bags and original packaging, the single-use packaging of the goods is not damaged, i.e. the goods have not lost their appearance as they were sold.
11.2.2. The Buyer must notify about the intention to use this guarantee within 15 (fifteen) calendar days from the day the goods were handed over to the Buyer. The message is sent by e-mail. youštu info@DiscCity.eu, the message must specify the goods to be returned.
11.2.3. If the notification is made within 14 (fourteen) calendar days from the day of handing over the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
11.2.4. If the notification is made after the expiry of the period of 14 (fourteen) calendar days, but no later than within 15 (fifteen) calendar days from the day of handing over the goods to the Buyer, the Buyer bears all costs and risks related to the return of the goods. In all cases, the product must be returned to DiscCity.eu before the end of a period of 15 (fifteen) calendar days, calculated from the day of delivery or collection of the product.
11.2.5. The additional money-back guarantee applied by the seller cannot be used if the following goods are ordered:
126.96.36.199. gift vouchers;
188.8.131.52. packaged goods that have been packaged after delivery and are unsuitable for return due to health protection or hygiene reasons;
184.108.40.206. baby clothes;
220.127.116.11. toys, baby toys, baby care products;
18.104.22.168. goods that were produced according to the Buyer's individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer due to the loss (loss) of their commercial properties, are perishable or expire ;
22.214.171.124.N-18 assortment goods.
11.2.6. The procedure for returning goods and money is provided for in clause 11.6 of the Rules.
11.3. Rules for exchange and return of good quality goods
11.3.1. The buyer has the right within 14 (fourteen) days from the date of delivery of the goods to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices. The buyer's notification about the desire to exercise the right provided for in the clause of the Rules with the specified returned goods is sent by e-mail. please info@DiscCity.eu.
11.3.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods are exchanged and returned in accordance with the 2014 Law of the Government of the Republic of Lithuania. July 22 by resolution no. 738 of the approved “Retail Trade Rules”. Within the term provided for in Clause 11.3.1 of the Rules, the Buyer has the right to replace and return all goods that are not included in the šlistš:
126.96.36.199. tobacco and tobacco products;
188.8.131.52. perfumery, cosmetics and toilet preparations;
184.108.40.206. photography and cinematography goods;
220.127.116.11. printed books, reproductions and other articles of the printing industry;
18.104.22.168.carpet floor covering, excluding carpets and rugs;
22.214.171.124.knitted underwear for men, boys, women or girls;
126.96.36.199. baby clothes;
188.8.131.52. pantyhose, stockings, socks and other similar articles;
184.108.40.206. men's, boys', women's or girls' underwear, nightgowns, pajamas and similar articles;
220.127.116.11. bras, girdles, corsets and similar articles;
18.104.22.168. pearls, precious stones, precious metals and articles thereof, excluding artificial costume jewelry;
22.214.171.124. machines and mechanical devices;
126.96.36.199.electrical machines and devices, sound recording and reproducing and television video and sound recording and reproducing apparatus;
188.8.131.52.ships, boats and floating devices
184.108.40.206. optical, photographic, cinematographic, measuring, control, medical or surgical devices and apparatus;
220.127.116.11.weapons and štextiles;
18.104.22.168.furniture, bedding, šhotels;
22.214.171.124.toys, games, išexcept sports and magic items;
126.96.36.199. works of art, collectibles and antiques;
188.8.131.52. plants, animals and foodstuffs of suitable quality;
184.108.40.206.weighed and measured goods that were specially prepared, cut, cut and similar at the request of the user.
11.3.3. After receiving the goods, the Seller undertakes to replace them with the same goods only in the form, size, color, model or set specified by the Buyer. If the Seller does not have a product suitable for replacement, he returns the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification of the desire to exercise this right, and if the Buyer's Product is not returned to the Seller, the term provided in this clause is calculated from the day the Product is returned to the Seller.
11.3.4. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.3.5. The procedure for returning goods and money is provided for in clause 11.6 of the Rules.
11.4. Rules for exchanging and returning goods of inappropriate quality
11.4.1. Defects in the sold goods are removed, low-quality goods are exchanged, returned in accordance with the procedure laid down in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
11.4.2. If the Buyer purchased goods of inappropriate quality and noted this in the goods transfer – in the acceptance document (if not noted, the provisions of Clause 11.3 of the Rules apply) or the inappropriate quality of the goods is caused by a manufacturing defect that was present at the time of purchase of the goods, or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his option, may demand:
220.127.116.11. for the Seller to remove the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
18.104.22.168. to reduce the purchase price accordingly;
22.214.171.124. for the product to be replaced with a similar product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;
126.96.36.199. to return the paid price and refuse the purchase-sale contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
11.4.3. The buyer can choose only one iš Ways of defending rights provided for in Clause 11.4.2 of the Rules. The Buyer must declare his choice when returning the product. If, after the Buyer chooses the method provided for in point 11.4.2, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in point 11.4.2. The buyer does not have the right to change the chosen remedy. The buyer does not have the right to terminate the sales contract if the lack of goods is minor.
11.4.4. In order to return the goods, the buyer must comply with the following conditions:
188.8.131.52. notify the Seller about this by e-mail. youštu info@DiscCity.eu, the message must specify the goods to be returned;
184.108.40.206. provide the document of purchase of goods, warranty card (if it was issued);
220.127.116.11. submit a free-form application.
11.4.5. The Buyer may exercise the right to return goods of inappropriate quality within 7 (seven) calendar days from the day the goods were handed over to him.
11.4.6. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods specified in the Rules.
11.4.7. The Buyer must pay for the shipping and return shipping charges, and the Seller, who is convinced that the goods were returned due to poor quality, must return to the Buyer the delivery and return shipping charges, including An exception is provided for in the rules. Returning goods is governed by Clause 11.6 of the Rules.
11.4.8. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned by the Buyer to the Seller, the term provided in this point is calculated from the return of the Goods to the Seller days By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.4.9. Money will not be refunded for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, hot objects, etc.), or if the goods have been damaged by use or storage rules, or the goods have been used improperly or not according to their intended purpose.
11.4.10. Separate rules for returning goods of inappropriate quality may be provided in the warranty vouchers (guarantees) provided with them.
11.5. Exchange and return of goods after delivery of the wrong goods
11.5.1. If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller about this by e-mail. by sending an e-mail to info@DiscCity.eu or by calling +370 602 88907. The seller undertakes at his own expense to pick up such goods and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he returns the money paid for the item(s) to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notice of contract cancellation, and if the Buyer's Product is not returned to the Seller, the term provided for in this clause is calculated from the day the Product is returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.5.2. The procedure for returning goods and money is provided for in clause 11.6 of the Rules
11.6. Procedure for returning goods and money
11.6.1. Regarding goods purchased from iš DiscCity.eu Partners, the Buyer must apply directly to a specific DiscCity.eu Partner, iš whose item was purchased.
11.6.2. The Buyer can exercise the right to return the goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or iš its appearance has not changed substantially, nor has it been used. All returned goods must be with authentic labels, protective bags and original packaging.
11.6.3. All gifts that were presented together with the purchased product must be returned at the same time.
11.6.4. When returning the goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. Seller will not issue refunds for items damaged in shipping. The seller is not responsible for parcels that were sent improperly packed, with an incorrect address, as well as if parcels were lost or damaged during shipping.
11.6.5. If the Buyer purchased a set of goods in the DiscCity.eu store, he must return the entire set of goods to the Seller, i.e. The buyer has the rights provided for the return of goods only in relation to all the goods in the set. In the event that at least one iš the goods in the set do not meet the requirements stipulated in point 11.6.2 of the Rules, the Seller has the right to refuse to accept the returned whole set of goods.
11.6.6. After exercising the rights provided for in clauses 11.1-11.5 of the Rules, the buyer must fulfill the requirements for the return of the goods provided for in the Rules and follow the procedure provided for in them.
11.6.7. Return up to 20 (two samples) kg. The Buyer can either deliver the Goods to the Seller's pick-up point, return them via courier or send them by post. The goods must be returned to the Seller at the address specified by the Seller in the confirmation of receipt of the contract cancellation notice sent to the Buyer. Goods weighing more than 20 (dvidešimt) kg must be delivered to the address Paco g. 13, 10309 Vilnius.
11.6.8. If the Seller delivered the product to the Buyer at home and it is not possible to return it in one iš in the ways specified in the rules, the Seller must collect the product at his own expense and Buyer.
11.6.9. If the Buyer has used the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money is returned to him within 14 (fourteen) calendar days after the Seller received the Buyer's notification, and if the goods are not returned by the Buyer to the Seller, The term provided for in this point is calculated from the day the goods are returned to the Seller. If the Buyer has taken advantage of the additional money-back guarantee, he is subject to a refund period of 15 (fifteen) calendar days, calculated from the day the goods are returned to the Seller.
11.6.10. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.6.11. After using the rights established in clauses 11.1.-11.3 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, and the delivery charges. After using the rights enshrined in clauses 11.4-11.5 of the Rules, the following shall be returned to the Buyer: the price of the product, the administrative fee, if it was applied, the costs of delivery of the product, the cost of returning the product.
11.6.12. Product delivery charges are not refundable if the Buyer has chosen a different delivery method than the cheapest one offered by the Seller, specified in clause 9.2 of the rules.
11.6.13. The Seller has the right not to return the sums paid to the user until the goods are returned to the Seller and checked for compliance with Clause 11.6.2 of the Rules.
11.6.14. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices.
12.1. The buyer is responsible for actions performed using DiscCity.eu.
12.2. The registered Buyer is responsible for storing and/or transferring his login data to third parties. If the services provided by DiscCity.eu are used by a third person who has connected to DiscCity.eu using the Buyer's login data, the Seller considers the person to be the Buyer.
12.3. The Seller is released from any responsibility in cases where losses arise because the Buyer, disregarding the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
12.4. If DiscCity.eu provides links to websites of other third parties, the Seller does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties. The seller is not obliged to check the transmitted or stored external information or to detect illegal actions.
12.5. The Seller is not responsible for the proper fulfillment of mutual obligations between the Buyer and the Seller's Partners, whose goods or services the Buyer orders using DiscCity.eu.
Marketing tools used by the seller
13.1. The Seller may initiate various promotions or games on DiscCity.eu at its discretion.
13.2. The seller has the right to change the conditions of promotions or games at any time, without separate notice, as well as cancel them.
Exchange of information
14.1. The Seller sends all notifications in accordance with the procedure provided for in the Rules during the Buyer's registration or when ordering goods to the specified e-mail address or by SMS message to the telephone number specified by the Buyer.
14.2. The buyer sends all messages and questions to the Seller's DiscCity.eu section “Contacts” by the indicated means of communication.
15.1.Š These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
Relations arising on the basis of 15.2.Šiis Rules shall be governed by the law of the Republic of Lithuania.
15.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If it is not possible to reach an agreement within 20 (doublešimt) calendar days, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
2019 April 19 Edition of the rules